“The service provided by Signals IT is once again excellent, from point of order to courier delivery to the end user. Signals IT meet and exceed our expectations on every level.”
Stuart Panting – IT Service Delivery Analyst
Morgan Sindall Property Services Division employ a large number of mobile engineers who rely on Mobile Phones & Tablets to manage their workload. Preparing and dispatching of these devices was previously managed in house. This soon became significantly time-consuming, impacting directly on day-to-day work, with further expanding demand expected.
Signals arranged to hold stock of devices ready to immediately act upon requests for new or refurbished devices. Signals preconfigure these devices with relevant apps installed, updates and connection to the network provider. The refurbished mobiles are sent with user allocation documentation, fitted screen protectors and case. Devices are shipped on the next day or even a same day service.
Refurbished mobiles were delivered to end-users ready to go, within 24hours of the request. A simple request process from Morgan Sindall ensures time cost to administrators and engineers is minimal. All stock is logged for analysis reporting, stock requirements are managed to ensure devices are always available for deployment.